In 2004, the London Housing Foundation set up an Action Learning set for heads of small homelessness agencies in London. One of the issues that these agencies shared was their need for consistent, high quality, affordable HR support.

The Foundation responded by establishing a pilot scheme to provide high-quality HR support to small agencies tackling homelessness in London - Beyond a Helpline. Read the full history of the development and progress of Beyond a Helpline.

Award winning HR expertise

The homelessness agency Broadway, which has an award winning HR department, was selected to deliver the programme on behalf of the Foundation following a competitive process. Beyond a Helpline was launched in April 2006 and is being simultaneously evaluated by Triangle Consulting.

Supporting eleven small homelessness agencies

Eleven small homelessness agencies are receiving support under the scheme, including coaching, policy and procedural templates available from the members-only area of this website, telephone and online support, HR surgeries, training, audits and more.

Sharing our knowledge and experience

The London Housing Foundation would like to share its experience of piloting this scheme with interested agencies or commissioners. If you are interested, please contact Kevin Ireland.